Frequently Asked Questions
Purchasing & Offers
Can I make an offer on an original oil painting?
Yes. Reasonable offers on original oils are always considered. Please use the contact form or call 413-335-8628 to discuss pricing, framing, or flexible payment plans.
Are original paintings framed?
Frame status varies by piece. Check the specific product description for framing details, or contact the studio if you would like framing recommendations before shipping.
Do you accept commissions or custom painting requests?
Yes. Custom landscape or architectural commissions are accepted depending on current studio availability. Please reach out via the Contact page to discuss your vision.
Shipping & Delivery
How much does shipping cost?
Free shipping is included on all orders within the United States.
How are original paintings packaged for transit?
- Original oils are wrapped in archival-safe materials, heavily padded with professional foam, and shipped in heavy-duty, puncture-resistant boxes to guarantee safe arrival.
Do you ship internationally?
- Standard checkout supports US shipping. International buyers should contact the studio directly for a custom shipping and customs quote.
Returns & Guarantees
What is your return policy?
A 30-day money-back guarantee is offered on all prints and originals. If you are not completely satisfied, return the artwork in its original packaging for a full refund.
What should I do if my art arrives damaged?
- Damage is incredibly rare, but if it happens, take photos of the packaging and the artwork immediately. Contact the studio within 48 hours, and a replacement or full refund will be processed right away.
Digital & Virtual Gallery
How do I navigate the 3D Virtual Exhibition
Click the exhibition link, let it load, and use your mouse or keyboard arrows to walk through the gallery. Click directly on any painting on the virtual wall to view its details and purchase options.